MOC 10982: Supporting and Troubleshooting Windows 10

Kursziele

• providing students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment
• learning how to install and customize Windows 10 operating systems and apps
• configure local and remote network connectivity and storage
• learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10

Zielgruppe / Vorkenntnisse

• Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it, the key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery
• IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course

    Folgende Voraussetzungen werden vom Hersteller empfohlen:

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
• Microsoft Active Directory Domain Services (AD DS) principles
• Understanding of the Public Key Infrastructure (PKI) components
• Windows Server 2012 R2 fundamentals
• Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Kursinhalt

Implementing a Troubleshooting Methodology

• Overview of Windows 10
• Introduction to the EDST Job Role
• Overview of the Troubleshooting Steps
• Troubleshooting Tools

Troubleshooting Startup Issues

• Overview of the Windows 10 Startup Recovery Environment
• Troubleshooting Startup Settings
• Troubleshooting Operating System Services Issues
• Recovering BitLocker-Protected Drives

Troubleshooting Hardware and Device Drivers

• Troubleshooting Device Driver Failures
• Overview of Hardware Troubleshooting
• Troubleshooting Physical Failures
• Monitoring Reliability
• Configuring the Registry

Troubleshooting Remote Computers

• Using Remote Desktop
• Using Remote Assistance
• Remoting with Windows PowerShell

Resolving Network Connectivity Issues

• Determining Network Settings
• Troubleshooting Network Connectivity Issues
• Troubleshooting Name Resolution

Troubleshooting Group Policy

• Overview of Group Policy Application
• Resolving Client Configuration Failures and GPO Application Issues

Troubleshooting User Settings

• Troubleshooting Sign In Issues
• Troubleshooting the Application of User Settings

Troubleshooting Remote Connectivity

• Troubleshooting VPN Connectivity Issues
• Troubleshooting DirectAccess

Troubleshooting Resource Access Within a Domain

• Troubleshooting File Permissions Issues
• Recovering Files Encrypted by EFS
• Troubleshooting Printer Access Issues

Troubleshooting Resource Access for Non Domain Member Clients

• Configuring and Troubleshooting Device Registration
• Configuring and Troubleshooting Work Folders
• Configuring and Troubleshooting OneDrive Access

Troubleshooting Applications

• Troubleshooting Desktop App Installation Issues
• Troubleshooting Desktop Apps
• Managing Windows Store Apps
• Troubleshooting Access to Company Web Applications

Maintaining Windows 10

• Managing and Troubleshooting Windows Activation
• Monitoring and Troubleshooting Performance
• Applying Applications and Windows Updates

Recovering Data and Operating System

• File Recovery in Windows 10
• Recovering an OS

Weitere Infos

Beginn:
Am ersten Kurstag um 10.00 Uhr: Ca. 15 Minuten sind vor Kursbeginn für die Registrierung vorgesehen. An den nachfolgenden Tagen sind die Kurszeiten von 9.00 - 17.00 Uhr.

Kurssparche: Deutsch

Enthaltene Leistungen:

• Schulungsunterlagen
• Teilnahmezertifikat
• Getränke (Kalte und Warme)
• Obst und Snacks
• Mittagessen